Privacy Policy

Overview

Moovama ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our text message notification service that shares wearable device activity data between elderly users and their designated family members.

By using Moovama, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect the following personal information:

• Full name and email address (for elderly users)
• Full name and phone number (for family members)
• Relationship information between parties
• Account preferences and settings

Wearable Device Data

With explicit consent, we collect activity data from connected wearable devices including:

• Daily step count
• Average heart rate
• Sleep duration and quality metrics
• Active minutes and exercise data
• Calories burned

We receive this data through authorized integrations with Fitbit, Apple Health, and Garmin via Terra API. We only access data that the elderly user explicitly consents to share.

How We Use Your Information

We use the collected information to:

• Generate and send SMS text message summaries of activity data
• Maintain and improve our service functionality
• Process your subscription and billing
• Respond to customer service inquiries
• Send service-related announcements when necessary
• Comply with legal obligations

We do NOT use your data to provide medical advice, make diagnoses, or offer health recommendations.

Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

• With designated family members: Activity data is shared with family members explicitly designated by the elderly user
• Service providers: We use trusted third-party services (Twilio for SMS, Terra for wearable data integration, database hosting) who are contractually bound to protect your data
• Legal requirements: When required by law, court order, or government regulation
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred (you will be notified)

Consent and Authorization

Moovama operates on a dual-consent model:

• Elderly user consent: Must explicitly authorize connection to their wearable device and consent to share data with specific family members
• Family member opt-in: Must explicitly opt in to receive text message updates

Either party can revoke consent at any time by:

• Replying STOP to any SMS message
• Disconnecting the wearable device in account settings
• Deleting their Moovama account
• Contacting our support team

Data Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission (TLS/SSL)
• Secure database storage with access controls
• Regular security audits and updates
• Limited employee access to personal data
• Secure API integrations with wearable device platforms

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your data as follows:

• Activity data: Stored for 90 days, then automatically deleted
• SMS logs: Retained for 90 days for service quality purposes
• Account information: Retained while your account is active
• After account deletion: All personal data is deleted within 30 days, except where required by law

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to data processing
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at info@moovama.com

Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

SMS/Text Message Terms

By providing your phone number, you consent to receive text messages from Moovama. Message frequency varies based on your preferences (daily or weekly). Message and data rates may apply. Reply STOP to cancel or HELP for assistance.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@moovama.com
• Mail: Moovama Privacy Team, [Address]